Install and update
Download the installer, install over an existing version, check updates, and handle macOS security prompts.
WeNote Support
Help Center
Start with the common desktop checks below. If the issue is still unclear, send the details from the feedback page.
1
Confirm you are on the latest version
Download the latest installer from the official site, install it over the current app, then reopen WeNote.
2
Check system permissions
In macOS Settings, confirm WeNote has the required microphone, accessibility, and related permissions.
3
Capture reproducible details
If the issue remains, collect the version, device model, steps, and screenshots before sending feedback.
Common help
Recording and transcription
Check microphone permissions, meeting recording state, and what to inspect when transcripts do not appear.
AI note generation
Understand what information helps diagnose summary, action item, Q&A, and structured note issues.
Sync and versions
Check your current client version, service connection state, and behavior after upgrading from older builds.
Still need help?
Send us the behavior and reproduction steps. The feedback page lists the details that help us respond faster.